After you have completed the configuration, your customers will start receiving your reminders from the email address of the user performing the action.
If one of your members’ addresses isn’t registered on your domain, their reminders will be sent from reminders@upflow-mail.io. When you use a subdomain, we check that the user’s address matches at least with the top domain.
If you have multiple organizations, you can set up the same domain across them.
Email tracking settings
Admins can choose what Upflow tracks on the emails sent to your customers. Go to the Deliverability menu in your Settings and scroll to the Email tracking section.
Both settings are on by default. The Email tracking section is hidden when you send emails through a custom SMTP server, because those emails are never tracked.
Upflow applies the settings when it sends an email. Emails already sent keep the tracking they were sent with.
Turning on open tracking
Tracking opens requires the consent of your recipients. When you turn on Track email opens, Upflow asks you to confirm that you have informed your recipients that the collection emails they receive are tracked. Click I confirm, enable tracking to turn it on. For more details, see Tracking pixel in reminder emails.What changes when tracking is off
When Track email opens is off:- Opens are hidden from the customer timeline, including opens recorded before you turned the setting off.
- The open rate column of the workflow action list shows N/A for email actions.
- The Action emails open rate analytics widget shows an empty state instead of the chart. Admins see a Go to email tracking settings button. Other members are asked to contact an administrator.