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By default, all email actions are sent from reminder@upflow-mail.com along with the name of the user performing the action. To increase deliverability and your customers’ trust, we encourage you to send emails from your own domain. Here are the 3 solutions that can be implemented:
OptionAdvantagesDrawbacksNote
1. Configure your domainYou keep the same email
Email tracking available
Mailgun can’t be used for your domain elsewherePreferred solution
2. Configure a subdomainIf you are already using Mailgun internally and want to keep tracking emailsEmails are sent from mark@finance.facebook.com
Requires a redirection from those addresses to your standard ones
3. Connect to a custom SMTP serverNo need to update your DNSNo email tracking available
After you have completed the configuration, your customers will start receiving your reminders from the email address of the user performing the action. If one of your members’ addresses isn’t registered on your domain, their reminders will be sent from reminders@upflow-mail.io. When you use a subdomain, we check that the user’s address matches at least with the top domain. If you have multiple organizations, you can set up the same domain across them.