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When sending reminders to your customers through Upflow, you can view the status of your outgoing actions from the customer timeline. Whether it’s an email or a letter, track their status to see if your customers have received, opened, or refused them. In your customer’s timeline, you can see whether your email has been opened, received, or ignored, as long as your Deliverability is configured (learn more). Regarding your letters, you can find out if they have been delivered or are still being dispatched.

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Email reminders statuses

Status Sent

Email sent to all recipients.

Status DeliveredStatus Delivered 2

Email delivered to most or all recipients

Status OpenedStatus Opened 2Status Opened 3

Email opened by most or all recipients. When there are several recipients for one email, you can view the details per recipient by moving your mouse over the status.

Status ErrorStatus Error 2

An error happened for 1 recipient out of 2. The email was unable to be sent. In this case, check the customer's contacts, and refer to Identify and correct your contacts.

🚨 When your Deliverability isn’t configured, or is invalid, it can lead to emails delivery issues.Some email providers might block Upflow’s emails such as reminders@upflow-mail.com.
Here’s how to resolve it!