When sending reminders to your customers through Upflow, you can view the status of your outgoing actions from the customer timeline. Whether it’s an email or a letter, track their status to see if your customers have received, opened, or refused them. In your customer’s timeline, you can see whether your email has been opened, received, or ignored, as long as your Deliverability is configured (learn more). Regarding your letters, you can find out if they have been delivered or are still being dispatched.Documentation Index
Fetch the complete documentation index at: https://docs.upflow.io/llms.txt
Use this file to discover all available pages before exploring further.
Email reminders statuses
| Status | Description | Examples |
|---|---|---|
 | Email sent to all recipients. | |
 | Email delivered to 3 recipients out of 4. |  |
 | Email opened by 3 recipients out of 4. When there are several recipients for one email, you can view the details per recipient by moving your mouse over the status (see below). |   |
 | Email clicked by all recipients. The example at the right shows one clicked (considered opened) and one delivered. |  |
 | An error happened for 1 recipient out of 2. The email was unable to be sent. In this case, are you sure that the recipient’s email address is correct? If so, refer to Identify and correct your contacts. |   |
| 🚨 When your Deliverability isn’t configured, it can lead to emails delivery issues. Some email providers might block Upflow’s emails such as reminders@upflow-mail.com - Here’s how to do it! |