Failed payment in Upflow
Failed payment in NetSuite
Refund linked to the failed payment in NetSuiteNetSuite
NetSuite - Payment late failure
How Upflow handles asynchronous ACH and SEPA payment failures with NetSuite by creating offsetting refunds and clearly flagging both records in the memo.
When your customers pay with asynchronous payment methods (e.g., ACH / SEPA direct debit), it may take a few days for us to receive the payment confirmation. By default, we consider that the payment is successful, but in rare cases, it fails, and we will create a refund against it.
For both the payment and the refund, we will highlight in the memo that it’s related to a failed payment.
Failed payment in UpflowFailed payment in NetSuiteRefund linked to the failed payment in NetSuite
Failed payment in UpflowFailed payment in NetSuiteRefund linked to the failed payment in NetSuite