When your customers pay with asynchronous payment methods (e.g., ACH / SEPA direct debit), it may take a few days for us to receive the payment confirmation. By default, we consider that the payment is successful, but in rare cases, it fails, and we will create a refund against it. For both the payment and the refund, we will highlight in the memo that it’s related to a failed payment.Documentation Index
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Failed payment in Upflow
Failed payment in NetSuite
Refund linked to the failed payment in NetSuite