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The outstanding amount displayed does not correspond to the sum of invoices? Does it show an unapplied balance? This might be due to:
  • an unlinked credit note
  • an unlinked refund
  • an unlinked payment
  • a synchronization issue
  • etc.
On your Customer’s page, check:
  • their open invoices and remaining amounts
  • the payments list and unapplied amounts
  • the credit notes and unapplied amounts
Identify the above, check them in your accounting tool. If both tools don’t reflect the same information, please contact our Support with:
  • The related references + their IDs in your billing tool
  • Expected behavior
  • Screenshot of these references from your billing tool