Skip to main content
Your customers want to pay their open invoice(s) in their Upflow portal, but the Pay button is not available? This might be because they have a saved payment method on file: When they do, the manual payments are not available, to avoid any duplicate payments (manual vs automatic debits).

​
Process a manual payment

To proceed with a manual payment, your customer must remove their payment information from the portal: They will then be able to select/unselect invoices, click the Pay butto, select the payment method they wish to use, and save their payment information again. 📌 If the invoice’s due date is less than two days away, the automatic debit might already be scheduled. You can check it from your customer’s timeline “Autopay scheduled for date ”. You can refer to our article on Collecting automatically with Autopay for more insights.