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Documentation Index

Fetch the complete documentation index at: https://docs.upflow.io/llms.txt

Use this file to discover all available pages before exploring further.

You will find below the most recurring issues related to contacts creation/import in Upflow. Submit a Support request if your issue isn’t listed below.

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Why is the same contact as main recipient and cc’d on the same email?

If you notice your contact appears both as main recipient and in cc or bcc within the same email, it might be due to your email template recipients configuration.

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1 - Either their position is set to be in all multiple fields:

*Here, the main contact would be present at least twice through “Main contact” and “All contacts”.*

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2 - The selected specific position set in your email template could not be found at the customer level:

With the latter, if the contact position doesn’t exist at the customer level, then it will fall back to the Main contact by default (applied to all recipients fields, cc/bcc included). Rest assured, if the same contact is present multiple times as recipient in the same email, they will receive the email only once.

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”This email address is invalid”

This error might occur because your contact’s address isn’t valid anymore or contains a character that is not supported. Only the following characters are supported today for contacts’ email addresses:
  • Letters: a-zA-Z
  • Digits: 0-9
  • Some symbols: + _ ’ . -
Any other symbol or character will prevent the contact from being added to Upflow, as they’d be rejected by our email provider, Mailgun. As our email validation aims to be consistent with the Mailgun one, if your contact’s address contains a character that isn’t listed above, it’ll probably and unfortunately be rejected.

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A contact wasn’t synced from my billing tool

You’re integrated with one of our native integrations and a contact wasn’t synced into Upflow? First check their format as mentioned in the first example above, for any unsupported character. Or refer to the dedicated contact article based on your Integration.

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API contact import fail

You’re trying to create/import a contact via API, but are getting an error. Please submit a support request at the top and provide:
  • The exact error you’re getting when sending your API call
  • Your API call details (preferably in code, but you can also share a screenshot additionally)
  • Your contact and customer details