> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upflow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Portal: Pay button unavailable

> Troubleshoot why the Pay button is hidden in the Upflow customer portal when a saved payment method is on file, and learn how to enable manual payments.

Your customers want to pay their open invoice(s) in their Upflow portal, but the *Pay* button is not available?

This might be because they have a saved payment method on file:

<img src="https://mintcdn.com/upflow-04dc27cd/qndk5R7KgkVa_zPO/images/45487420678673.png?fit=max&auto=format&n=qndk5R7KgkVa_zPO&q=85&s=83bf67acccfc96205d6adeabd8d3623f" alt="" width="640" data-path="images/45487420678673.png" />

When they do, the manual payments are not available, to avoid any duplicate payments (manual vs automatic debits).

### Process a manual payment

To proceed with a manual payment, your customer must remove their payment information from the portal:

<img src="https://mintcdn.com/upflow-04dc27cd/qndk5R7KgkVa_zPO/images/45487374156049.png?fit=max&auto=format&n=qndk5R7KgkVa_zPO&q=85&s=535d8485b4612fa0c15ce1d07440e00f" alt="" width="320" data-path="images/45487374156049.png" />

They will then be able to select/unselect invoices, click the Pay butto, select the payment method they wish to use, and save their payment information again.

📌 If the invoice's due date is less than two days away, the automatic debit might already be scheduled. You can check it from your customer's timeline "Autopay scheduled for *date* ".

<img src="https://mintcdn.com/upflow-04dc27cd/qndk5R7KgkVa_zPO/images/45487358764433.png?fit=max&auto=format&n=qndk5R7KgkVa_zPO&q=85&s=52b1d5e3b1ee44f6940aaa386f74eed5" alt="" width="320" data-path="images/45487358764433.png" />

You can refer to our article on [Collecting automatically with Autopay](/en-us/payments/collect-online-payments/collecting-automatically-with-autopay) for more insights.