> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upflow.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Sage Intacct - Upflow refund management
> How Upflow exports refunds to Sage Intacct as payment reversals, including handling late payment failures and invoice reallocation after a refund.
When you trigger a refund in Upflow for a payment that was previously exported to Sage Intacct, Upflow automatically reflects that refund in Sage Intacct as a **payment reversal** on the original payment. Late payment failures are handled the same way.
## Refunded payments
From the [**Payments**](https://app.upflow.io/organization/-/transactions) page, when you initiate a refund on a payment that was exported to Sage Intacct, Upflow will automatically create a payment reversal in Sage Intacct.
Once the reversal is processed, the refund's **Sage Intacct status** updates to `SUCCEEDED` in Upflow. The right-hand panel shows the original payment the refund was applied to.
## Late payment failures
When a payment that was already exported to Sage Intacct fails at a later stage (for example, a returned bank transfer), Upflow automatically reverses that payment in Sage Intacct as well.
## Good to know
* Upflow does not create "Customer Refund" entities in Sage Intacct. Both refunds and late payment failures are handled as **payment reversals**.
* Only payments that were previously exported to Sage Intacct by Upflow are eligible for automatic reversal.
* Partial refunds are not yet supported.