> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upflow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# NetSuite - Payment late failure

> How Upflow handles asynchronous ACH and SEPA payment failures with NetSuite by creating offsetting refunds and clearly flagging both records in the memo.

When your customers pay with asynchronous payment methods (e.g., ACH / SEPA direct debit), it may take a few days for us to receive the payment confirmation. By default, we consider that the payment is successful, but in rare cases, it fails, and we will create a refund against it.

For both the payment and the refund, we will highlight in the memo that it's related to a failed payment.

<img src="https://mintcdn.com/upflow-04dc27cd/2qhrUMUVDO3Bt9n_/images/45487735808273.png?fit=max&auto=format&n=2qhrUMUVDO3Bt9n_&q=85&s=39c3051a027f19c82c75fc3ae1c43ac3" alt="" width="640" data-path="images/45487735808273.png" />Failed payment in Upflow<img src="https://mintcdn.com/upflow-04dc27cd/2qhrUMUVDO3Bt9n_/images/45487738806033.png?fit=max&auto=format&n=2qhrUMUVDO3Bt9n_&q=85&s=9447fe3327b2661b416001be7bd497a7" alt="" width="640" data-path="images/45487738806033.png" />Failed payment in NetSuite<img src="https://mintcdn.com/upflow-04dc27cd/2qhrUMUVDO3Bt9n_/images/45487766858129.png?fit=max&auto=format&n=2qhrUMUVDO3Bt9n_&q=85&s=948759ee17007bd93a117682b0a135aa" alt="" width="640" data-path="images/45487766858129.png" />Refund linked to the failed payment in NetSuite