> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upflow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication via the customer portal

> Receive customer messages sent from the Upflow portal directly to your support email address with a pre-filled subject and body for quick replies.

When your customers access their Upflow Portal to check, pay and download their invoices, they can contact you directly from it using the **message box**. This message will be sent to the **Support Email** address specified in your **[Settings > Customer portal](https://app.upflow.io/organization/-/settings/customer-portal)**.

<img src="https://mintcdn.com/upflow-04dc27cd/ChOL1st0PHnWPSQG/images/45487630878225.png?fit=max&auto=format&n=ChOL1st0PHnWPSQG&q=85&s=b36ae92710a5fe80d42ef93e444bba4a" alt="" width="640" data-path="images/45487630878225.png" />

When clicking the **Send** button, it will redirect them to their e-mail provider with the pre-filled e-mail, ready to be sent!

The email will be pre-filled as follows:

* **Subject:** Outstanding invoices - Customer name : Your company
* **Content:** The content written on the portal
* **Mailto:** The "Support email" filled at the organization level in your **[Settings](https://app.upflow.io/organization/upflow/-/company)**

<img src="https://mintcdn.com/upflow-04dc27cd/ChOL1st0PHnWPSQG/images/45487647587729.png?fit=max&auto=format&n=ChOL1st0PHnWPSQG&q=85&s=83a3b58d138b2d1e12e2b89b0eb7553b" alt="" width="320" data-path="images/45487647587729.png" />

## FAQ

* Will the communications be added to the customer's timeline?

  * Not at this point
* Will the customers see a history in the text box?

  * No they won't

Still have a question? [Get in touch](mailto:support@upflow.io)!