> ## Documentation Index > Fetch the complete documentation index at: https://docs.upflow.io/llms.txt > Use this file to discover all available pages before exploring further. # Default reply recipient - configure your reminders' Reply-to > Choose who receives replies to email reminders sent from Upflow by setting the Reply-to recipient on each workflow, either the sender or a custom address. When configuring email reminders, you define a sender your customers will receive their reminders from. You can also choose whether the sender should follow up shall they decide to reply; or to have their answer sent to a custom e-mail address. This is defined at a workflow level. Tick ***Email Sender*** to have the replies of your customers sent to the address of the user: * who sent the reminder (manual email) * designated as the sender (automatic email) Maybe you have a team member (not necessarily an Upflow user) handling all of the follow-ups, or want a group of users to receive them, so nothing falls into the cracks? In this case, tick ***Custom address*** to have your customers’ replies sent to a reminder redirected there. *** ❗Please note the address is not created by populating this field and should exist in your Users section! *** Go further by importing your customers’ replies to Upflow and displaying them on their Timeline, where you can follow up!