> ## Documentation Index > Fetch the complete documentation index at: https://docs.upflow.io/llms.txt > Use this file to discover all available pages before exploring further. # Reassign an action > Change who is responsible for a To do action in Upflow, one at a time or in bulk, without changing the customer's owner or your workflow settings. Every action is assigned automatically when it is created, based on your workflow settings. You can change who is responsible for a **To do** action at any time, by adding or removing assignees. Reassigning is useful when: * A customer reply reaches several people and you want one of them to handle it * A colleague is away and their actions need picking up * Work needs rebalancing across the team Reassigning an action does not change the customer's owner, does not affect any other action, and does not change your workflow settings. If the wrong people are assigned to *every* action of a given step, change the assignees on the workflow step instead. Reassigning handles one-offs — it does not change what the workflow does next time. ## Who can reassign actions Owners, admins, and members with the **Finance user** position can reassign actions. Members with the **Accountant** or **Account manager** position can be assigned actions and work them, but cannot pass them to someone else. If the assignees are shown but you cannot change them, this is why. ## Reassign a single action **From your own To do list** 1. Go to your [**Actions**](https://app.upflow.io/organization/-/actions) list and open the **To do** tab. 2. Select the action you want to reassign. 3. In the action header, click the **Assignee(s)** field. 4. Tick the members you want to add, untick the ones you want to remove. 5. Click **Apply** Image **For an action assigned to someone else** Your **To do** tab only shows actions assigned to you. To reassign a colleague's action, open the **All** tab, click the action's name to open it, then use the **Assignee(s)** field in the same way. An action cannot be unassigned; it must always have at least one assignee. Action assignments respect customer permissions: members can only be assigned actions for customers they have access to. If you remove yourself from an action in your To do list, it disappears from your list and you move on to the next one. ## Reassign several actions at once 1. Go to your [**Actions**](https://app.upflow.io/organization/-/actions) list and open the **All** tab. 2. Filter the list to **To do** actions. The All tab opens on **Done** actions by default. 3. Tick the actions you want to reassign. To cover every action matching your filters, use **Select all**. 4. Click **Actions**, then **Assign to**. 5. Choose the members, then click **Apply**. Only **To do** actions can be reassigned. Any action in another state is skipped, so filter your list before selecting. The picker shows who is already assigned across your selection. A tick means the member is assigned to every selected action; a dash means they are assigned to some of them. Leaving a dash as it is keeps those assignments untouched. Image Large reassignments run in the background. You can carry on working, and you will get a notification once it is done. ## What happens to your choice afterwards Once you reassign an action yourself, Upflow stops recalculating its assignees. Your choice stays in place until someone changes it again. There is one exception: if the workflow step behind the action changes, the action is rebuilt and returns to automatic assignment. You will need to reassign it again. ## When someone leaves your team If you remove a member who is still assigned to To do actions, Upflow asks you to pick a replacement. The replacement takes over the actions they have access to. Anything else returns to automatic assignment, so no action is left with someone who has gone. ## Related articles * [Your Actions list view](/en-us/core-entities/actions/your-actions-list-view) * [Perform actions in bulk](/en-us/collection-and-collaboration/run-your-collection/perform-actions-in-bulk) * [Why can't I see some reminders or the same number as my colleague's?](/en-us/collection-and-collaboration/run-your-collection/reminder-visibility-differences) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.